Finding The Best Snow Removal Services in Grand Rapids MI

Grand Rapids & Lansing MI Snow Removal - Sneller Snow Systems

If you live in the Grand Rapids area, then you really are spoiled for choice when it comes to choosing the best snow removal Grand Rapids, MI, has to offer. Of course, not all companies are the same. And while we are certainly biased, we work hard to stand apart, so consider these differences that make Sneller unique:

First, we love snow. In much the same way that one man’s trash is another man’s treasure, so one man’s catastrophe is another man’s challenge. All year, we study, plan, and prepare. That way once winter strikes, all we need to do is execute our plan to keep our clients in the clear.

Second, we’re tested and tried. As longtime Michigan residents serving the communities in which we live, the men and women of Sneller Snow Systems have taken time to build a reputation for solid, dependable service. The expertise of our experienced crew has led to our being named as one of the top 100 snow companies by Snow Magazine We strive to be the best so when you need Snow Removal Grand Rapids, MI, can count on, Sneller is the answer.

Third, we’re family owned and operated. This is more than just a job for us; it’s a lifestyle. The ties that bind us together ensure that when you deal with us, you’re dealing with a tight-knit community of men and women who care about each other’s welfare. As one of our clients, you’ll join that circle.

Fourth, we’re a cut above the competition. In 2015, we became the first snow management company in Michigan to receive SN 9001 Certification. The SN 9001 is a quality management system standard specific to professional snow contractors, and works in conjunction with the existing ISO 9001 standard. Earning this certification means that we have met the rigorous standards set by objective, third-party auditors.

This last point is perhaps what sets us apart in the greatest way, because it brings our clients the greatest possible level of assurance. By contracting with an SN 9001 certified company like Sneller Snow Systems, you’re assured third-party verification that your snow company:

  • has implemented the best possible processes to ensure the job is done right
  • is under constant evaluation for improvement
  • is annually audited by a third party to ensure they are meeting your expectations
  • maintains the necessary documentation to build the best defense in a slip-and-fall case

As you may already know, slip-and-fall cases are so prevalent in Michigan that such cases encompass an entire branch of law, with settlements routinely falling between $100,000 – $1,425,000. Contracting with Sneller Snow Systems will do more than ensure safer conditions for you, your employees, and your clients; it will also grant you greater peace of mind as we head into the winter season.

If you live in or around Grand Rapids area (or the Lansing area) and are looking to contract with a commercial snow removal and ice management company, consider Sneller Snow Systems. Feel free to contact us with any questions, comments, or concerns that you might have. We look forward to making you part of the family.

Grand Rapids Snow Removal – Checklist for Hiring the Best Grand Rapids Snow Plow Company

Grand Rapids Snow Removal - Sneller Snow Systems, Ada, MI

Michigan winters can leave business owners scrambling to get rid of snow and keep their doors open for customers. Although it might seem simple to hire the guy next door with the snow plow, or crank up the old snowblower and take care of things yourself, Grand Rapids snow removal usually requires the attention of a professional. Snow and ice that is not removed and treated properly can cause devastating slip and fall injuries that could kill or injure someone, cost your Michigan business a lot of money and damage your reputation. So if you are in Grand Rapids or Lansing MI, contact Sneller to see how we’re different from other snow removal contractors. But if you’re somewhere else, here’s a checklist for hiring the best Grand Rapids snow plow company that should be helpful:

1. Check Insurance, Accreditation, Certification, and References

The best snow plow companies will be fully licensed and insured, and affiliated with reputable associations like the Snow and Ice Management Association (SIMA) or the Accredited Snow Contractors Association (ASCA). Check the Better Business Bureau for an A+ rating, and choose a company with outstanding certifications, such as the ISO 9001 certification. References from previous customers are a great way to gauge a snow professional’s performance as well. Previous customers can fill you in on quality of work, response time, communication and dependability.

2. Know Their Policies, Plans, and Procedures

You should fully understand a snow removal company’s policies, plans, and procedures for a variety of different situations that will affect your business. Walk through your property with your snow professional, and be sure to address each area that will require snow removal or ice control – ask exactly how the procedures will be completed and know the time frames involved. Ask about emergency response plans – a great snow removal company will have specific response plans in place for every potential snow emergency where snow piles up quickly and ice creates dangerous situations if not managed proactively.

3. Ask About Their Communication Methods, Timing, and Frequency

Excellent communication is essential when looking for the best snow removal company. It is important that the snow plow contractor can answer any questions you have regarding their services, and explain details in a professional and knowledgeable manner. Prompt attention to your concerns is imperative. A company that leaves you hanging for days when you have questions is likely unreliable. If they can’t even return a phone call to answer a question, how on earth can you trust them to show up during a storm?

The second aspect of communication is how they handle communication before, during and after a snow or ice event. Make sure you know when and how frequently they communicate with customers.

4. Learn Their Approach to Safety and Risk Management

Your snow removal professionals need to follow all current safety regulations and have the proper plans and equipment necessary to prevent potential snow and ice injuries. Snow and ice injuries can rack up thousands of dollars in medical bills and are a major cause of lawsuits, which adds up to a bad reputation for your business.

5. Understand All Services Included and The Final Cost

The first step to obtaining a reliable, accurate estimate is to assess all your needs. A good snow removal professional can help you decide which areas require work, and what services will be necessary to keep your property safe. Be sure to ask about the costs of any additional services such as deicing or zero tolerance ice control, and special circumstances such as incredibly deep snow or storms that last more than a day. Be leery of low estimates that seem too good to be true – they probably are. Unusually low estimates might indicate inadequate snow removal, a lack of experience or proper equipment, or a lack of proper insurance.

 

Proper snow removal is crucial for the safety of the customers and employees on your property. Ice and snow cause dangerous conditions that require the services of a professional. If your business is in the Grand Rapids or Lansing, Michigan areas, please contact us at Sneller Snow Systems to learn more about our ISO 9001 certified services.

6 Questions To Ask A Michigan Commercial Snow Contractor Before You Hire Them

Sneller Snow Systems, Michigan - Box Plow

If you own a business in Michigan, you know how much heavy snow can affect it. Customers not having access to your parking lot or feeling unsafe entering it can really cut into your revenue during the winter months, not to mention being a safety risk to both customers and employees. Choosing the best Michigan commercial snow contractor is vital. You need a reliable snow removal company you can trust. Here’s a list of questions you should really ask a Michigan snow plow company before you hire them.

1. Do you have a documented system of policies and procedures?

Most contractors don’t spend much time with documentation. However, by investing in snow systems 24/7/365, a dedicated snow removal company is best equipped to handle ANY size snow or ice event. The cream of the crop snow and ice management contractors are ISO 9001 / SN 9001 certified. This just means they have been rigorously tested and evaluated by a third party and meet the quality management standards that work in conjunction with the existing ISO 9001 standard. Learn more about ISO 9001 certification for snow contractors here.

2. How do you ensure I will get the snow and ice management I need?

If for any reason you’re not satisfied, how will your concerns be addressed? Is the company organized enough to implement effective solutions in the busyness of the winter season? We always recommend signing a formal contract for your snow removal services to be sure you know all your services, options and rights. A verbal agreement such as “we’ll make sure your parking lot is clear,” while nice to hear, is not binding and should never be accepted as a guarantee of future work or quality. Get specifics, and always get it in writing. You may need more than snow plowing – you make need large piles of snow relocated to avoid visibility hazards and you may need a snow removal company that includes proactive ice management. This just means that deicing begins before the storm hits for the best results.

3. What is your emergency response plan for a heavy snow storm?

Regardless of the type of business you’re running – as in, open 24/7 or open only during strict business hours – it’s often a good idea to ask about the response time of any business you hire to keep the entry and exit ways clear. It is also important to note that with some Michigan snow removal companies, you may not be first on “the list.” Make sure that the company you hire isn’t going to take too long to service your property regardless to how many clients they have. Make sure they have an emergency response plan and the equipment needed to service you in a timely manner.

4. Can you provide a variety of references?

Talking with others who have used a snow removal contractor’s services before is a great way to help determine whether or not you would be comfortable trusting them with managing snow and ice removal for your business. It’s generally best to get a range of responses, rather than simply listening to the first two or three people on the list of references. This will help you get a more accurate picture of the way the company handles its business and whether or not you want to work with them long-term.

5. Are you licensed, certified, insured, BBB accredited, etc.?

While this may seem like a common sense question, many people neglect to confirm their snow contractor’s business details before hiring them, especially if they’ve heard of the company before, or if the price is too tempting to pass up. Occasionally, this oversight can have disastrous results. Taking time to make sure that the contractor has any and all required insurance and licensing will go a long way toward ensuring that you’re happy with the finished job and safe from lawsuits.

6. What is The Cost/How is Cost Calculated?

Pricing for snow removal doesn’t always come from a well developed pricing system, which can leave your contractor, and therefore you and your customers, in a tough situation if a mistake is made. Make sure you understand costing so there are no surprises down the road. Ask and understand how the price was determined. And as with any contractor, be weary of low estimates. The old adage, “you get what you pay for,” certainly applies to professional snow removal too!

Of course, there are many additional common and useful questions that it would be a good idea to ask of a snow contractor before hiring them, but these 6 questions should help you get a much clearer image of a snow removal contractor before you hire them.

If you have other questions about commercial snow contractors in the Grand Rapids or Lansing, MI area, don’t hesitate to contact us at Sneller Snow Systems.

6 Tips for Hiring a Snow Removal Contractor in MI

Snow Storm from Car

Hiring the best commercial snow removal company may take a bit more research than you think.

When winter storms hit in West Michigan or anywhere in the north, you need to make sure your business will still be able to operate and serve customers even in heavy snow and ice to prevent expensive losses. But how can you make sure your snow removal contractor will provide excellent service for your investment? Here’s an essential checklist to make sure you are hiring a quality snow and ice management company based on our own experiences and the advice of the Snow and Ice Management Association (SIMA).

1) Get a Snow Removal Estimate Which Matches Your Needs

Companies often offer a variety of prices and services. Do your research to make sure you find a company that is offering what you need for a reasonable price. A “bargain” quote may end up costing you more in the long run with ineffective or incomplete service, a lack of proper equipment for efficiency or less insurance than needed. Do not forget to ask about special fees for unique conditions such as especially deep snow or additional services such as de-icing or detailing.

2) Check for Accreditation and Ask for References

Even though large commercial companies are often reputable, it never hurts to check references to make sure you are getting exceptional service. Make sure the company you are hiring is reliable, insured, and has a record of excellent customer service. You should also check the safety record of the company and make sure they are committed to safe operating practices.

We also recommend hiring companies that are affiliated with reputable associations like the Better Business Bureau (make sure they are accredited with A+ rating), Snow and Ice Managment Association (SIMA), International Facility Management Association (IFMA), Accredited Snow Contractors Association (ASCA), Snow Fighters Institute and local associations and chambers of commerce.

3) Ensure Clear Contracts and Communication

As with hiring any contractor, you will want to carefully review your written agreement to make sure all the services you have discussed are included and priced appropriately. Check to see how the company will document work in progress and what contingency plans they have in place for potential problems. You should feel comfortable with the company you have hired and establish up front how to reach them by telephone, e-mail, and/or online services.

It’s also essential that your snow and ice management contractor has a specific communication plan of their own to keep you informed and updated. Look for statements like “24/7 weather monitoring” and “text or email alerts.” The best snow plow companies communicate with customers before, during and after the storm. You should expect this from your snow contractor.

4) Hire a Risk Manager, Not just a Snow Plow Company

Does the company you’re considering include zero tolerance ice management if that’s one of your goals? Do they treat sidewalks and parking lots before the storm even begins to stay ahead of the storm? Consider the level of service you really need and be sure the company can provide those services. Does your company provide custom ice melt mixtures that are specifically configured for the area being treated and the conditions at the time? Make sure your company has a plan and is prepared for every possible winter condition.

5) Make Sure your Snow Removal Company is Insured

This sounds pretty obvious, but a low cost snow plow option can be tempting… Companies that have adequate insurance can cost more than those that do not. However, just as you make sure your business has proper insurance coverage, make sure your commercial snow removal company does too. The risks associated with snow and ice are too great to gamble on a lower cost contractor.

6) Know your Snow & Ice Contractor’s Emergency Snow Removal Plan

The best snow and ice contractors have a detailed plan in place for a variety of snow or ice events. They have precise steps in place for minor snow, blizzards, ice storms and other snow events that might cause power outages or reduced resources and man power. Regardless of the storm, they will have equipment ready to go, routes scheduled and a plan in place to keep their customers informed and their sites clean.

 

At Sneller Snow Systems, we provide comprehensive commercial snow and ice solutions for businesses in the Grand Rapids and Lansing, Michigan areas. For more information or to put us to the test on this checklist, contact Sneller today.