Why Snow Removal Industry Standards Were Created

Sneller Snow Systems: ISO 9001 / SN 9001 Certificate

It’s no secret that lawsuits can surround the snow removal industry. This is the pivotal reason industry standards have been carefully researched and set into motion for the very best snow removal companies. Standardized procedures and training help reduce accidents, lawsuits, and they also give clients faith that they are hiring the best snow and ice management company.

Slip and Fall Lawsuits

According to the Accredited Snow Contractors Association (ASCA) in 2011, $500 million in insurance premiums were paid by snow and ice management companies nationwide. In that same year, the insurance industry paid out $1 BILLION in claims for those companies. Many of those claims were from slip and fall lawsuit settlements related to snow and ice management.

Just like the “Hot Coffee” McDonald’s lawsuit, many slip and fall lawsuits are considered frivolous claims. However, the insurance industry had little power to fight back and would usually wrap up these lawsuits with small settlements. Individually, $15,000 – $20,000 settlements make financial sense for the insurance carrier, however added together the sum total is a huge problem for snow and ice management companies and clients nationwide.

Originally ASCA created the first set of written snow and ice management Industry Standards. Then in January 2014, The American National Standards Institute (ANSI) — a private non-profit organization that oversees the development of voluntary consensus standards for products, services, processes, systems, and personnel — accredited these standards under ISO 9001 / SN 9001 certification.

Benefits to Hiring a ISO 9001 / SN 9001 Snow Removal Company

ISO 9001 / SN 9001 companies have:

  • Documented processes and procedures and can prove them
  • A quality policy, manual, and control their documents and records (vital in a slip-and-fall claim)
  • A management team committed to the quality management system
  • Effective communication policies in place
  • A process in place to review the quality management system on an on-going basis
  • A process in place to manage resources, service quality, and measure results.
  • An ongoing plan to continually improve
  • ANSI/ASCA Industry Standards

Hiring an ISO 9001 / SN 9001 certified snow removal company provides you the assurance that they have the processes and procedures in place to get the job done. And in the event of a slip and fall lawsuit, they will have the proper documentation in place to validate what happened on your property at a specific date and time. Sneller had it’s snow removal systems ISO certified in 2015, becoming the first Michigan snow removal company to receive certification. If you are looking for the best snow removal services in Grand Rapids or Lansing, MI please contact us.

Sneller Snow Systems in Michigan has received ISO 9001 / SN 9001 certification!

ISO 9001 Certificate - Sneller Snow Systems

Sneller Snow Systems has gone through the rigorous process of becoming ISO 9001 / SN 9001 certified. A third-party audit company has gone through all of our systems, policies, and procedures to ensure that our business management system meets the ISO 9001 and snow industry standards.

What is ISO 9001 / SN 9001 certificiation and how does it benefit you?

SN 9001 is a newly created quality management system standard specific to professional snow contractors, and works in conjunction with the existing ISO 9001 standard. Businesses earn and maintain certification through a series of independent, third-party audits. These audits confirm the implementation of processes and procedures that adhere to the business and quality management standards for the professional snow and ice management industry.

Why is this important to you?

There are more than 30,000 slip and falls related to snow and ice each year.  Of those, 35% of the claims are outright dismissed because the contractor can build a solid defense.  Of the 65% of claims that are settled or lost, most of the time they are settled or lost due to a lack of proper documentation. One of the ways our clients benefit from this is that by managing our business in accordance with  ISO 9001 and SN 9001 standards, it ensures that we have and maintain the necessary documentation to build a solid defense from a slip and fall claim.  This adds yet another layer of risk management that our clients benefit from.

Your contractor may “do a good job”, but do they have and maintain the necessary documentation to help protect you?  Will your defense simply be to say “they probably did a good job that day because they normally do…” ?  That has proven to fail as a defense in court!  You need proper documentation!

Another way our clients benefit from our ISO 9001 certification is that we have a very well organized plan of how to give you a great experience, and we are held accountable to abide by that plan by a series of 3rd party audits. We are devoted to continual improvement, which means when something doesn’t go as well as it should, we focus is on how to fix it, and then evaluate the fix to make sure it is an effective solution. This continual cycle of improvement pays off big for our team, our clients, and our vendors.

As a property owner or manager, don’t you want a contractor on your property that has 3rd party verification that:

  • They have the processes to ensure the job done right,
  • Those processes are constantly evaluated for improvement,
  • Is annually audited by a third party to ensure they are meeting your expectations, and
  • They maintain the necessary documentation to build the best defense in a slip and fall case?

Hire Sneller Snow Systems, and let us put your mind at ease! Contact us today!