The Property Manager’s Guide to Getting the Best Commercial Landscaper

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  • Are you are a property manager or business owner who wants the best service out of your commercial landscaper in Lansing?
  • Have you looked for a landscaper who would give you the right combination of great service, reliability, and price, but you keep coming up empty?
  • Are you hunting for a commercial landscaping service but keep running into neglected projects, missed deadlines, or landscapers that are hard to reach?

As a property manager or business owner, the responsibility lies with you to delegate your landscaping jobs in a way that leaves your grounds looking great. After all, it’s a reflection of your business and your brand, but it’s the kind of thing that’s “invisible unless it’s bad.” People may drive by your property or walk up to your door again and again and never notice the grass, but as soon as there are areas that are neglected or sloppy, you would be amazed at how quickly these same people form a lasting negative perception—not of your landscaper, but of your company. After all, it’s your sign out front, not the landscaper’s. If they have to look past overgrown weeds, that’s not the impression you want to impart.

This illustrates the importance of the relationship with your landscaper. You rely on the landscaping company to get the job done, do it on time, and complete it right the first time around. When that doesn’t happen, this relationship may end up being rocky, strained, or just plain toxic. You fire your landscaping company and have to start all over again. You’re back in the uncomfortable territory of having to research new companies, get quotes, and hope that you have a better experience this time around.

That’s why our commercial landscaping company in Lansing has put together this guide to help property managers get the best possible service out of your landscaping company. We’ve talked with Ryan Thomas, a business consultant in Washington who has a background in commercial landscaping, to get his insight on how property managers can successfully navigate the relationship with their landscaper.

When this relationship is thriving, you’ll receive the best service and the highest-quality work. When it breaks down, stress mounts, quality suffers, and tempers may flare. So it’s worth keeping in mind the following points that will help you to hire the right landscaper and then cultivate a positive relationship with them.

What Both Sides Want

The best business relationships are the ones where you negotiate a deal that lets both sides come out smelling like a rose. The property manager wins because their grounds get taken care of with impeccable service. The landscaper wins because they get a client who provides them with the potential of stable, long-term work with a company they’re proud to add to their portfolio.  

There are two areas where Thomas points out what the commercial landscaper wants.

  1. Trust
  2. Recognition that you’re in business to make money

 These two forces are identical for the property manager. You can’t work with someone you can’t trust, and you’re definitely in business to make money.

Where Both Sides Differ

If you, as the property manager, want the same thing as the landscaper, where’s the problem? Here’s where the tension lies. Where the rubber meets the road, these two forces look different to both parties. However, a lot of that tension can be cleared up simply by being transparent about it. So here’s a (perhaps uncomfortably?) transparent look at what’s going through the heads on both sides.

1. Trust

The Commercial Landscaper

Thomas points out that the landscaper wants three things when it comes to trust.

  1. Trust that we’re not trying to rip you off
  2. Trust that we WANT to build long-term relationships with each one of our clients.
  3. Trust that we know what we’re doing.

The Property Manger

On the other hand, the property manager’s version of trust looks more like this:

  1. Trust that you’re going to come in under budget – no surprises, hidden fees, or tricky contracts.
  2. Trust that you’re going to do the job right – give me great, high-quality results that never make me look bad.
  3. Trust that you’ll own any mistakes – no sloppy work, cut corners, or concealed damage.

Now that both sides’ perspectives are out on the table, let the negotiation begin. The landscaper realizes that in order to earn that trust, they need to offer a fair price for great work that’s dependable, aesthetically pleasing, and consistent.

The property manager realizes that there’s no real trust if the landscaper feels mistrusted and suspected.

Here’s the basis for a strong, long-term relationship.

If you are a business owner, think about your best customers, the ones that make you smile when they show up. Do you roll out the VIP treatment for them? Be that customer to your landscaper, and you might just find that landscaper rolling out the VIP treatment for you. When there’s mutual trust and respect, it’s a surefire strategy to discover the landscaper’s best work showing up on your property.

2. Recognition that you’re in business to make money

The Commercial Landscaper

Thomas states the goal of the landscaper in language so plain, some landscapers might squirm at the idea of being that transparent.

“Every business, including the commercial landscaper’s, is in business to make money. Nothing is worse than having a customer who is trying to squeeze every last drop out of you.

“Our best long-term relationships with satisfied customers are with property managers who recognize that we have to hit our numbers. We love working with property managers who are willing to come up with creative solutions to get the most bang for their buck while understanding that we’ve also got to hit certain numbers or we’re not going to be in business much longer.”

The Property Manager

From the property manager’s point of view, you know your business has to make money, too. You don’t have unlimited funds to just hand out to every landscaper who wants to make more money. Your business has margins, and you have to hit your numbers just as much as anyone. That’s why you need a commercial landscaper who can come up with creative solutions to get you amazing landscaping services for a great price.

Now that those cards are on the table, the negotiation begins again.

  • The landscaper recognizes the pressure on the property manager. The landscaper needs to prove that they can hit their own numbers and offer quality work while still keeping the property manager under budget.
  • The property manager recognizes the pressure on the landscaper. The property manager sees that the way to get quality isn’t to “squeeze every drop” out of their landscaping contractor, but to step back and let quality flourish because that’s who the landscaper is.

Both sides come out smelling like a rose, and at the end of the day, both sides get what they really want: Trust, a recognition of the pressures that each party experiences, and a mutually beneficial solution.

A thriving, long-term relationship is in the making.

For Commercial Landscaping Services in Lansing, Contact Sneller Landscaping Today

For more than 30 years, Sneller Landscaping has been earning the trust of Lansing businesses for commercial landscaping services that go above and beyond the status quo. Our award-winning approach never sacrifices quality and never cuts corners. Learn more about what sets us apart, and contact us today for a quote. We look forward to serving you with transparency, dedication, and consistency. Call now!

Landscaping Lansing, Michigan

Sneller Landscaping, Grand Rapids, Lansing, MI

For many years we have been landscaping Lansing commercial properties after our multi-location clients asked us to service them beyond where we started in the Grand Rapids area. We maintain a service center year-round in Lansing to provide you the best service possible.

Whether you have a retail facility, rental properties, or even a home owner’s association, we will be there to provide you expert and professional service to meet your needs.  We have worked hard to be your landscaper of excellence in our capital city, and we think you will be pleased with the culture we have created within our team making your property stand out for its beauty while creating a safe environment.

Our trained staff not only keeps your property looking good, but our service goes beyond just the landscaping.  Expect uniformed, friendly, polite employees who know your reputation is on the line as well as our own.  We will take care of your property as if it were our “showcase” landscaping property…the same we treat the property of every one of our clients, knowing people will make assumptions about the inside of your business based on what your business looks like from the outside.

We currently serve a large number of commercial clients in the Lansing area.  As we said earlier, we have been landscaping Lansing businesses for over many years now.  We specialize in snow removal and lawn care, but we have experience in every area of landscaping and can handle any of your needs.  We have specialized in serving commercial clients because we know your needs are different from the average home owner, and our passion is to be the best at meeting your needs as a business.

We understand your landscaping not only needs to “sell” your business, but landscaping and snow removal is part of ensuring the safety of your clients and employees.  We proactively share with you progress reports about our work on your property and document what happens every time we are on your property.  You will never feel like you have to play babysitter with us as your landscaping company because of our streamlined documentation system.

Our documentation is extremely important to reduce your risk of slip and fall lawsuits in the wintertime.  Sneller Snow Systems is one of the few snow removal companies in the country ISO 9001/SN9001 certified in snow removal processes allowing you to have high confidence we will perform the promised work to a high standard as well as faithfully provide you the documentation you need to stay protected from lawsuits.

We eagerly await hearing from you about providing you a competitive quote.  Feel free to give us a call at 616-868-4900

 

Landscaping Grand Rapids, Michigan

Lawn Mowing Services - Sneller Landscaping, MI

For over three decades we have been landscaping Grand Rapids commercial properties.  Whether you have a retail facility, manufacturing facility, rental properties, or even a home owner’s association, you can expect expert and professional service to meet your needs.

Our trained staff helps you look good through how we keep your property, but our service goes beyond just the landscaping.  Expect uniformed, polite employees who know your reputation is on the line as well as our own.  We will take care of your property as if it were a “showcase” landscaping property as we do for all our clients, knowing people will make assumptions about the inside of your business based on what your business looks like from the outside.

We currently serve a large number of commercial clients, everything from hospitals to shopping malls to homeowners’ associations.  Our extremely high retention rate of Grand Rapids Landscaping clients is a testimony to the high quality of service we provide at competitive pricing.

We specialize in snow removal and lawn care, but we have experience in every area of landscaping and can handle any of your needs.  As we said earlier, we have been landscaping Grand Rapids businesses for over three decades.  We have specialized in serving commercial clients because we know your needs are different from the average home owner, and our passion is to be the best at meeting your needs as a business.

We understand your landscaping not only needs to “sell” your business, but landscaping and snow removal is part of ensuring the safety of your clients and employees.  We also know you don’t want to play babysitter with your landscaping company.  Therefore, we proactively provide status updates about our work on your property documenting everything thoroughly.

Our documentation is extremely important to reduce your risk of unnecessary slip and fall lawsuits in the wintertime.  Sneller Snow Systems is one of the few snow removal companies in the country ISO 9001/SN9001 certified in snow removal processes so you can have high confidence we will not only complete the promised work to a high standard, but we will faithfully provide the documentation you need to stay protected from frivolous lawsuits.

To server you best, we have two locations in the Grand Rapids area.  Our main facilities are in Byron Center and we have a satellite location within the city limits of Grand Rapids (for dispatching crews only, if you want to “stop by” please visit our Byron Center address).

We look forward to hearing from you about a competitive quote for our services.  Feel free to give us a call at 616-868-4900.

Fall Landscape Changes to Help With Michigan Winter Snow and Ice: Adding a Snow Fence

Put Up a Snow Fence

Just because it isn’t cold in Michigan yet doesn’t mean you shouldn’t be thinking of fall landscape changes to help with winter snow and ice management. An often-overlooked landscaping idea that can save you a great deal of risk is a snow fence. A snow fence prevents drifting in certain areas by reducing wind speed, allowing snow to drift downwind from it. Here are some advantages of a snow fence that makes it worth considering even when hiring the best commercial snow removal company in Grand Rapids or Lansing, Michigan.

Snow Fences Keep Michigan Sidewalks and Parking Lots Free of Snow

If your business sits back off the road a bit or you are in a high winds area, keeping paths and parking lots clear in the winter takes a great deal of time and effort. Even after your professional snow removal company clears snow and ice, you’re subject to drifting. Installing a snow fence can help protect shoveled and plowed areas after clean up. When used along parking lots, a snow fence can make it significantly safer for customers and employees to drive and walk on in winter. They are especially essential for businesses and churches with elderly visitors.

Snow Fences Help Facilitate Deliveries to Grand Rapids & Lansing Businesses

One area that could become problematic if covered with snow is your delivery dock. Fortunately, snow fences can be placed in a way that prevents snow from building up on or near your loading dock, yet won’t prevent delivery trucks from coming and going.

Snow Fences are Portable and Versatile

One of the best things about snow fences is that they are easily portable, and can therefore be moved as needed. This is good news, because it means you can also use them for other things during the summer months, such as maintaining a safety barrier or creating an outdoor break area for your employees.

Please contact our team at Sneller Snow Systems if your business is located in Michigan and you’d like to discuss more ideas or our snow removal services.