What to Look for in a Grand Rapids Snow Removal Company

Sidewalk Snow Shoveling - Sneller Snow Removal, Grand Rapids, MI

There’s a lot of advice rolling around out there regarding what to look for in a good snow removal company. We’d like to offer our two cents in hopes that it helps you make a wise choice, especially if you have a business in Grand Rapids or Lansing, MI. So here are some Do’s and Don’ts for finding the best snow removal company.

Do look over the website carefully.

Although occasional mistakes happen to the best of us, if you see obvious signs of neglect on the website (clear errors, glaring typos, misinformation, outdated material), this could be a sign that the company does not keep on its toes.

Don’t make your decision based on the website alone.

That being said, a slick website does not ensure good service. While a well-run website makes a good first impression, it shouldn’t be the only impression. Immediately start researching and asking questions to see if the company can back up its claims.

Do read online reviews.

Be sure to do your homework. Websites like Angie’s List and the Better Business Bureau are valuable tools to help you glean information about reputation and customer satisfaction.

Don’t let one negative review shape your decision.

Even the best businesses have had a few customers walk away less than satisfied. Unless you have personal, inside knowledge, don’t let the presence of one negative review influence you unduly.

Do take all factors into consideration.

Deals are important, but sometimes rates are lower because the company offers fewer services or does not ensure a quick response time. Price is an important consideration, but be sure to take all factors into account when making your decision, like certifications and years of experience.

Don’t consider a service that does not offer contracts.

Because a contract mediates expectations and holds both sides to an agreement, it’s important that you only consider snow removal companies that offer contracts.

Here at Sneller Snow Systems, we know how important it is to offer the best services at the best prices. We always offer contracts as well, so that our clients are assured of quality service. If you’re in the Grand Rapids or Lansing areas of Lower Michigan and looking to contract with a SN 9002 certified, proven leader in snow removal and ice management, please feel free to contact us. We look forward to serving you.

Finding The Best Snow Removal Services in Grand Rapids MI

Grand Rapids & Lansing MI Snow Removal - Sneller Snow Systems

If you live in the Grand Rapids area, then you really are spoiled for choice when it comes to choosing the best snow removal Grand Rapids, MI, has to offer. Of course, not all companies are the same. And while we are certainly biased, we work hard to stand apart, so consider these differences that make Sneller unique:

First, we love snow. In much the same way that one man’s trash is another man’s treasure, so one man’s catastrophe is another man’s challenge. All year, we study, plan, and prepare. That way once winter strikes, all we need to do is execute our plan to keep our clients in the clear.

Second, we’re tested and tried. As longtime Michigan residents serving the communities in which we live, the men and women of Sneller Snow Systems have taken time to build a reputation for solid, dependable service. The expertise of our experienced crew has led to our being named as one of the top 100 snow companies by Snow Magazine We strive to be the best so when you need Snow Removal Grand Rapids, MI, can count on, Sneller is the answer.

Third, we’re family owned and operated. This is more than just a job for us; it’s a lifestyle. The ties that bind us together ensure that when you deal with us, you’re dealing with a tight-knit community of men and women who care about each other’s welfare. As one of our clients, you’ll join that circle.

Fourth, we’re a cut above the competition. In 2015, we became the first snow management company in Michigan to receive SN 9001 Certification. The SN 9001 is a quality management system standard specific to professional snow contractors, and works in conjunction with the existing ISO 9001 standard. Earning this certification means that we have met the rigorous standards set by objective, third-party auditors.

This last point is perhaps what sets us apart in the greatest way, because it brings our clients the greatest possible level of assurance. By contracting with an SN 9001 certified company like Sneller Snow Systems, you’re assured third-party verification that your snow company:

  • has implemented the best possible processes to ensure the job is done right
  • is under constant evaluation for improvement
  • is annually audited by a third party to ensure they are meeting your expectations
  • maintains the necessary documentation to build the best defense in a slip-and-fall case

As you may already know, slip-and-fall cases are so prevalent in Michigan that such cases encompass an entire branch of law, with settlements routinely falling between $100,000 – $1,425,000. Contracting with Sneller Snow Systems will do more than ensure safer conditions for you, your employees, and your clients; it will also grant you greater peace of mind as we head into the winter season.

If you live in or around Grand Rapids area (or the Lansing area) and are looking to contract with a commercial snow removal and ice management company, consider Sneller Snow Systems. Feel free to contact us with any questions, comments, or concerns that you might have. We look forward to making you part of the family.

A Glimpse into the Hidden World of Snowflakes

Alexey Kljatov Snowflakes

As you watch the snow lay down a thick blanket for winter at last, to some it is a welcomed beauty while others find it nothing short of a nuisance. However, while watching the snow fall, few remember that they are actually looking at a somewhat hidden world. That thick blanket of snow is made up of hundreds of billions of individual snowflakes, none featuring the exact same patterns. However, one photographer out of Moscow is making the world remember by giving the world an up close and personal look at snow’s hidden world.

Following in the footsteps of Wilson “Snowflake” Bentley and Kenneth G. Libbrecht, Alexey Kljatov has moved on from taking macro images of bee eyes and fruit to the wide world of snowflakes. Using a low-cost variation of the lens reversal macro technique with his compact Canon Powershot A650is at maximum zoom, Kljatov is able to capture the majesty of unique snowflake designs like never before. Through this technique, Kljatov is able to not only achieve superior magnification, but his pictures have much less chromatic aberrations and blurring than say, the original snowflake pictures taken by Bentley.

The pictures are taken from inside while snow falls against his balcony window in his home in Moscow. By placing an LED light outside behind the snowflakes, he is able to capture individual flakes in a series of 8 to 16 shots. Through the use of multiple shots, Alexey Kljatov is able to align the pixels so as to reduces noise over the subtle details and color transitions of the snowflake.

The pictures he captures while using this unique technique have burst the hidden world of snow wide open. However, it is easy to look at individual snowflakes and see how beautiful they are.

When they come in great numbers, however, it is time to have something done about these pesky beauties. For businesses that need snow removal services in the Grand Rapids and Lansing area, contact Sneller Snow Systems today to see what we can do about limiting the disruptive beauty of snow at your business.

Why Snow Removal Industry Standards Were Created

Sneller Snow Systems: ISO 9001 / SN 9001 Certificate

It’s no secret that lawsuits can surround the snow removal industry. This is the pivotal reason industry standards have been carefully researched and set into motion for the very best snow removal companies. Standardized procedures and training help reduce accidents, lawsuits, and they also give clients faith that they are hiring the best snow and ice management company.

Slip and Fall Lawsuits

According to the Accredited Snow Contractors Association (ASCA) in 2011, $500 million in insurance premiums were paid by snow and ice management companies nationwide. In that same year, the insurance industry paid out $1 BILLION in claims for those companies. Many of those claims were from slip and fall lawsuit settlements related to snow and ice management.

Just like the “Hot Coffee” McDonald’s lawsuit, many slip and fall lawsuits are considered frivolous claims. However, the insurance industry had little power to fight back and would usually wrap up these lawsuits with small settlements. Individually, $15,000 – $20,000 settlements make financial sense for the insurance carrier, however added together the sum total is a huge problem for snow and ice management companies and clients nationwide.

Originally ASCA created the first set of written snow and ice management Industry Standards. Then in January 2014, The American National Standards Institute (ANSI) — a private non-profit organization that oversees the development of voluntary consensus standards for products, services, processes, systems, and personnel — accredited these standards under ISO 9001 / SN 9001 certification.

Benefits to Hiring a ISO 9001 / SN 9001 Snow Removal Company

ISO 9001 / SN 9001 companies have:

  • Documented processes and procedures and can prove them
  • A quality policy, manual, and control their documents and records (vital in a slip-and-fall claim)
  • A management team committed to the quality management system
  • Effective communication policies in place
  • A process in place to review the quality management system on an on-going basis
  • A process in place to manage resources, service quality, and measure results.
  • An ongoing plan to continually improve
  • ANSI/ASCA Industry Standards

Hiring an ISO 9001 / SN 9001 certified snow removal company provides you the assurance that they have the processes and procedures in place to get the job done. And in the event of a slip and fall lawsuit, they will have the proper documentation in place to validate what happened on your property at a specific date and time. Sneller had it’s snow removal systems ISO certified in 2015, becoming the first Michigan snow removal company to receive certification. If you are looking for the best snow removal services in Grand Rapids or Lansing, MI please contact us.

How Snow Removal Companies are Really Risk Managers

risk management: snow removal companies are risk managers

Depending on your background, you may or may not give much thought to the area of Risk Management. If you own, manage, or operate your own business, however, it’s important that you take such factors into consideration.

According to the experts, there are actually five basic steps toward proper Risk Management:

  1. Analyze: You must identify risks.
  2. Avoid: You must determine your company’s liability for each risk and make adjustments.
  3. Reduce & Transfer: You must have proper insurance to lower risk and transfer expenses.
  4. Prepare: You must prepare contingency plans to deal with potential fallout.
  5. Control: You must monitor and adapt to new risks.

For businesses in the Grand Rapids and Lansing areas, possibly the greatest risk factors at this time of year are ones brought on by snow and ice. Both big and small storms are common, and accidents and injuries resulting from extreme weather can lead to property damage, service interruptions, employee or client injuries, possible loss of personnel, and other unfortunate situations.

That’s why it’s valuable to look at snow removal companies as risk managers. We all know that roadways, parking lots, sidewalks, and walkways can become danger zones both during and after storms. By keeping your grounds clear of hazards brought on by accumulated snow and ice, a snow removal company can help mitigate risk, both for you, your employees, and your customers.

If you live in the greater Grand Rapids or Lansing area, it’s important that you prepare well before storms to ensure that you’re protected. 

As part of maintaining our ISO 9001/SN 9001 Certification, Sneller Snow Systems needs to prove to an independent 3rd party auditing firm that we have the appropriate processes in place to manage risk for our clients and ourselves, that we follow them, and that we make continual improvements to them. Contact us to learn more about how this can directly benefit you.